Please read this before coming in for your appointment or calling to schedule
By booking an appointment, you acknowledge that you have read and agree to the cancellation policy outlined Below
Cancellation Policy
We would like to thank all of our clients for making Alt Salon such an in-demand salon! As a result, everything we do is by appointment. Please understand that our stylists’ time is valuable, so when you cancel your appointment without giving enough notice, our stylists lose that income and any opportunity to fill that appointment slot with a guest who is able to come in during that reserved time.
Alt Salon requires a credit card on file to book an appointment.
Guests will generally be allowed a 15-minute grace period after the originally scheduled appointment time. After 10 minutes, we will call to check in. If you are able to make it in time for your stylist to complete the entire service, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.
If you are needing to reschedule an appointment, please call or text the salon or your stylist directly. We graciously ask that you give us 48-hours notice if you are unable to attend your appointment, so we have a better chance at filling that slot. However, we do require a minimum 24-hours notice for rescheduling and cancellations. Any cancellations made within that 24-hour period, including same-day cancellations or last minute reschedules will result in a cancellation fee equal to 50% of the total service dollar amount for which your appointment was scheduled. This fee will be automatically charged to the card saved on file and is non-refundable.
No-call/no-shows will be charged 100% of the total services.
Please let us know if you if you are unable to make your appointment to avoid being charged.
If we are unable to process your cancellation fee and you wish you book a future appointment, we will require a rebooking fee in lieu of the cancellation fee.
As a courtesy, our system automatically sends confirmation texts and/or emails to confirm the date and time 48 hours and 24 hours prior to your scheduled appointment. Please make sure you are opted in to receive our notifications. Please also take a moment to confirm your appointment once it is received. If we are unable to reach you, please understand that it is your responsibility to remember your appointment time.
We do, of course, understand that unavoidable circumstances come up and we will do our best to work with you in case of an emergency. We very much appreciate your business and adherence to our policy!
If you need to cancel an appointment or have any additional questions regarding the details of this cancellation policy, please call the salon or reach out to your stylist!
Privacy Policy
We respect your privacy and are committed to protecting your Personally Identifiable Information (PII). Any PII collected through our online forms and services will be used only for legitimate business and service-related purposes. We will not sell, rent, or share your PII with third parties or their affiliates for their own marketing or advertising purposes. We may disclose information only when necessary to provide requested services, comply with applicable laws, or protect our rights and users.
By providing your phone number, you consent to its use by Alt Salon and it’s employees for salon-related communication and appointment purposes only. Your phone number will not be sold or shared with third parties for marketing purposes.
Message and data rates may apply.
